PURPOSE OF THE JOB:

To supply our customers with quality products, while continuing to reduce internal non-conformances and customer returns. Lead and maintain the ISO 9000 quality system and communicate the company’s quality objectives and goals throughout the organization.

ESSENTIAL FUNCTIONS:

• Manage the ISO 9000 Program; maintain the Quality Manual, Controlled Documents Log; Chair Management Review Meeting; Log Internal Audit, Corrective Actions and Calibration System.
• To interact with all departmental managers, supervisors, and employees to clearly communicate quality objectives and goals.
• To be proactive in resolving customer complaints as well as internal quality issues by implementing solid corrective and preventative action in a timely manner.
• Responsible for maintaining product traceability and customer certifications.
• Provide technical support for direct and indirect RBS departments, Suppliers and Customers.
• Aid in developing training plans and work instructions to direct and indirect production positions, to support a foundation of QC training to support RBS Quality Policy.
• Responsible for establishing and monitoring inspection plans.
• Develop and maintain vendor quality rating system and conduct vendor audits as required.
• Oversee the disposition and rework of non-conforming products.
• Accountable for daily, weekly, and monthly metrics creation, maintenance, and reporting.
• Responsible for the Quality Lab’s creation and adherence to daily standard work.
• Creation and adherence to daily standard.
• Lead the Return Goods Authorization (RGA) process.
• Maintain a clean and safe work environment. Follow all safety rules.
• Other duties as assigned.

SUPERVISION:

Supervises - Quality Engineer, 1st and 2nd shift technicians.

EQUIPMENT USED:

CMM (Zeiss), Comparator, Computer, Micrometers, Calipers, Dial Bore Gages, and other measuring equipment.

QUALIFICATIONS REQUIRED:

Education

• 4-year College Degree in Quality Assurance is preferred, or an Associate’s Degree in a related field with commensurate experience.
• High school diploma or equivalent required.

Experience

• 5 or more years of experience required, preferably in a metal removing manufacturing environment.

KNOWLEDGE AND SKILLS:

• Strong leadership skills
• Excellent verbal and written skills
• Strong computer skills
• Strong metrology skills
• Solid machine operation knowledge
• Excellent math skills especially in statistical process controls
• Working knowledge of preparing documentation for ISO 9000, PPAP, FMEA, APQP, SPC and other related activities

COMPETENCIES REQUIRED:

• Critical thinking and problem-solving skills
• Ability to work in a fast-paced environment
• Ability to work with a diverse group of people
• Ability to mentor and team build
• Ability to balance daily workload and strategic advancement (continuous improvement)
• Able to prioritize in a fast-paced environment