Privacy Policy

ROCKFORD BALL SCREW places a high priority on protecting your privacy. This Privacy Policy represents demonstrate ROCKFORD BALL SCREW’S firm commitment to the privacy of our website users and those who contact us by other means. This policy explains what types of information is collected by us through this website and other contacts, and how this information is used.

What This Privacy Policy Covers This Privacy Policy covers our treatment of information we collect when you interact with us or use any website provided by ROCKFORD BALL SCREW.

Links and Third-Party Collection This Policy does not describe information collection policies on websites not provided by ROCKFORD BALL SCREW, including those linked to or from any ROCKFORD BALL SCREW website. It also does not cover information you may choose to share with other users of any ROCKFORD BALL SCREW website. Your use of any linked website is solely at your own risk. For additional information, view the privacy statements of any third party websites that you visit.

What Personally Identifiable Information is Collected

Information you provide us directly: ROCKFORD BALL SCREW does not collect any personally identifiable information about you other than that which you affirmatively choose to submit to us, such as your e-mail address, postal address and name. Generally, you provide this information when registering, making a purchase, and/or filling out a request form. We use this information to operate, maintain, and provide to you the features and functionality of our service.

Billing Information: When you place an order, we request contact and credit card information. This information is used strictly for billing purposes and to successfully complete and fill orders. If we should have trouble processing an order, the contact information is used to get in touch with you.

Information collected passively: From time to time, we automatically collect certain non-personally identifiable information when you visit the website, such the time and date of your visit, the pages that you access, and the number of times you return to the website. This information is not used to identify you, but is used in the aggregate for ROCKFORD BALL SCREW internal marketing only.

Our website also automatically collects certain usage details, IP addresses, and Browser information. When you visit our website, we collect technical information such as the identity of your Internet Protocol (IP) address, your computer or device’s operating system and browser type, geo-location data, and the pages of our website that you visit. Most browsers transmit this type of information to websites automatically. We collect this information to administer and manage our website, to ensure that it functions properly and to review aggregate information.

Except as described above, we do not collect any personal information about you other than personal information which you expressly choose to submit to us directly.


Our website uses Cookies. Cookies are small text files that are downloaded to the browser of a computer, tablet or smartphone used to visit a website. A Cookie will identify your browser, help you log-in and improve the navigation of a website. We use Cookies to help us to improve the performance of our website. Cookies allow us to review the number of visitors to our website and a visitor’s usage patterns; to track key performance indicators such as pages visited, frequency of visits, downloads and other statistical information; whether a visitor views the mobile or desktop version of our website; to recognize you if you return to our website; to store information about your past visits, and to remember your preferences.

You may be able to disallow Cookies by modifying the settings in your browser. To learn more about Cookies, and how to disallow or manage them go to: If you choose not to accept Cookies, you may be unable to access certain parts or pages or our website.

How Your Information May Be Used

We use your personal information to provide you with personalized service; to send e-mail alerts to you; to answer your requests; to fulfill orders, to deliver packages, etc. We may also use your non-personal information to track visitors of our website and to operate, maintain and improve the website and our services. This lets us see which of our features are the most popular so we can better serve our users’ needs. It also lets us provide aggregate data about our traffic (not identifying you personally, but showing how many visitors used which features, for example) to outside parties.

User-provided information and other parties

We may share the information you provide us on a confidential basis with partners, contractors, vendors, or service providers that support our operations and our website, but only for those purposes.

We may also share your personal information with courts, law enforcement authorities, regulators, attorneys or other parties when it is reasonably necessary for the establishment, exercise or defense of a legal or equitable claim, or for purposes of an alternative dispute resolution process; to comply with a subpoena or court order, legal process, or other legal requirement or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or material financial loss; to investigate, prevent or take action concerning illegal activities, suspected fraud, threats to us or our property; or as necessary in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity.

Your Choices and Right to Opt Out

You may notify us of any changes in your personal information, or request that such information be removed from our records by e-mail to

Please be aware, however, that if you choose to have your personally identifiable information removed from our records, you will no longer be able to receive certain updated information from us, or participate in various functions of our website.

For security reasons, we may need to request specific information from you to help us confirm your identity before we correct, update, or delete any personal information you provide us.

California Visitors

The California Civil Code permits California Residents with whom we have an established business relationship, to request that we provide you with a list of certain categories of personal information that we have disclosed to third-parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email to Please mention that you are making a “California Shine the Light” inquiry.

Visitors from Outside the United States

If you are visiting our website from outside the United States (“U.S.”), any information you voluntarily provide via our website and any technical information from the browser of your computer, tablet or mobile device will be transferred out of your country and into the U.S. where we are located. The protections available to the privacy of your personal information in the U.S. may significantly differ from the protections available in your country. If you do not want any personal information to be transferred to the U.S., please do not provide that information to our via our website

Visitors from the European Union

On May 25, 2018 the General Data Protection Regulation (“GDPR”) went into effect in the European Union (“EU”). The GDPR extends certain rights to natural persons in the EU involving the privacy of their personal information.

We are the data controller for any personal information provided to us from persons in the EU. We do not have a representative in the EU.

We will retain any personal information that you provide us only as long as necessary to fulfill the purposes for which it was provided and for up to seven (7) years thereafter, unless you request that information be deleted at an earlier date. If that information is subject to a litigation hold, or is required to assert or defend a legal claim, then we will hold that information until the claim or action is finally resolved.

The GDPR grants EU residents with the right to request that we update, correct or complete his or her personal information, and to delete or erase any of that personal information from our records. It grants EU residents with the right to object to processing of personal information in certain instances, such as for direct marketing purposes. The GDPR also grants EU residents with the right to restrict the processing of personal information when you believe the information in our possession is inaccurate, that our processing is unlawful, that we no longer need the information for purposes of the processing, or where you have objected to that processing. You may withdraw your consent at any time to our possession or processing of your personal information. EU residents also have a right to request access to their personal information, and to request certain information about its processing. The GDPR also grants EU residents with the right to obtain a copy of any personal information that is processed by automated means which you voluntarily provided to us in a commonly used, structured, machine-readable format, or to have that information transferred to another controller when it is technically feasible. An EU resident can exercise any of these rights by an email to

You also have the right to lodge a complaint with the competent supervisory authority of an EU member state.

We will review any requests we receive from EU residents and will endeavor to respond in a timely manner. For security reasons, we may request specific information from you to help us confirm your identity before taking action on any request, and to ensure your right of access and the exercise any of GDPR right does not adversely affect the rights of others.

We reserve the right to refuse to act on a request, or to charge a reasonable administrative fee when a request is either manifestly unfounded or excessive because of its repetitive character, and to charge a reasonable administrative fee to requests for further or additional copies.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not use your personal information for making any automated decisions affecting your legal rights or for creating profiles other than as described in this Policy. No method of data storage or data transmission can be guaranteed to be completely secure. Your use of our website, and any personal information you transmit to us, is at your own risk.

Children’s Issues

ROCKFORD BALL SCREW’S website is not directed to children under 16 years of age and we do not knowingly collect personal information from children under the age of 16. If we become aware that a person under the age of 16 has delivered personal information to us, we will delete the information from our records.


ROCKFORD BALL SCREW does not provide, sell, or rent email addresses.


We may amend this Privacy Policy from time to time; please review it periodically. We maintain the option to modify this Privacy Policy at any time by electronic notice posted on our website. Your continued use of our website after the date that such notices are posted will be deemed to be your agreement to the changed terms.

If you have any questions about our Privacy Policy or practices, we’ll do our best to answer them. Here is how to contact us: or call General Sales at 815-961-7700.

Last Updated: March 2019