Rockford Ball Screw is committed to meeting customer requirements and improving customer satisfaction. This will be accomplished by listening to the voice of our customers and continually improving our Quality Management System.
To provide this level of quality, we employ the following strategies:
- A Quality and Service-oriented Culture. We partner with our customers at the front end of projects to put a program in place for success across the entire product lifecycle – from prototyping through production.
- An Experienced Workforce. Our workforce features low turnover and support for continuous education to meet critical job requirements.
- ISO 9001 Registration. Our facility is ISO 9001:2015 registered (View Certification). A quality management system that demonstrates ability to consistently provide products and services that meet customer requirements and aims to enhance customer satisfaction through effective implementation of the system, including processes for improvement of the system and the assurance of conformity to customer requirements.
- A Focus on Measurement and Continuous Improvement. A robust system for measuring our manufacturing quality performance and proactive steps that drive continuous improvement.
Reliability Built On Service
Customers Come First
We believe in and are committed to partnering with our customers at the front end of projects to put a program in place for success across the entire lifecycle – from prototyping through production.
Rockford Ball Screw customers receive the highest level of quality, service, and engineering expertise. Our specially trained staff, state-of-the-art manufacturing facility and equipment work in concert to effectively fulfill customer needs – whether they require standard or custom offerings. We offer one of the highest services-to-client ratios in the industry. Our customers have direct access to RBS personnel – including sales, development, engineering, etc. – as needed to support their requirements.